Caring as a Business Strategy, by Nancy Dorrier
Doug came out in the hall from the lunch buffet at the fancy hotel where we were leading a program and said, “I have to tell you something.” He had tears in his eyes. He had been tearing up already while leading this program for “Acme Manufacturing” executives. Before we met the participants, we thought they were big-dogs, but then we found out they were people. We always tear up when we start loving people, finding they are no longer strangers. “I need to tell you something. I want you to know that I have never been so taken care of: lozenges, water, your getting the flip charts up on the wall, managing the hotel personnel. Susie wants to come talk theory on the breaks and instead of talking, you’re listening to what I need, leading from the back. I am so moved. I don’t have to be the only one watching out for my well-being. You have my back. I want all of our consultants to have this kind of support from the back of the room. I want you to write up how to do wha